By Becky Regan The high-maintenance employee. You know him…. If he’s currently working for you, you’re regretting the day you hired him. And you probably don’t know where to begin in terms of managing him to perform, or managing him out of the organization. So you haven’t done anything, except hope that he transfers out […]
By Becky Regan Once I decided to expand my business lines into producing and selling online HR products (in addition to continuing my consulting practice), I sought outside sources of knowledge because online product development and marketing were totally new fields to me. You also recognize how important it is to continue to learn and […]
By Becky Regan Now, I must confess that I am an “Oprah” fan….and I certainly enjoy some of her shows. That’s how I know who P. Diddy, a.k.a Sean Combs is (no, I don’t typically listen to rap music)…..but what’s the connection with HR, you rightly ask??? About a month or so ago, while I […]
By Becky Regan You & I both have witnessed firsthand “the good, the bad & the ugly” in the workplace. As a front-line HR professional, I learned that I did not ever want to hire my own employees due to what I saw in the workplace. A couple of valid reasons quickly come to mind […]
By Becky Regan To be effective as a manager, your employees must trust and respect you. They need to believe that you’ll handle their work issues fairly and consistently, yet maintain their confidential information when they seek your help. Repeatedly, studies have shown that employee retention is directly correlated to the quality of the relationship […]
By Becky Regan Everyone knows how frustrating it feels to have your planned day spiral out of control from reacting to the day’s demands. Want to know how to motivate and manage your hourly workers to focus and produce more results? Here’s an easy solution that works particularly well for customer service and sales reps: […]
By Becky Regan I know you must think that this is very basic information for a HR professional. But wait a minute, isn’t hiring smart quite simply, the primary reason that any Human Resource department exists? It’s the foundation of all other HR functions. Daily, we are assigned the task of recruiting talented people for […]
By Becky Regan As competition for top sales people intensifies, companies have expressed the following concerns that are motivating them to review and/or update their commission plans: Able to attract & retain top tier sales people Know what the competition is paying for different levels of sales people & sales management Drive sales staff behaviors […]
By Becky Regan Ask the applicant questions based on what the person would do in a hypothetical scenario without exploring past behavior in similar situations. Don’t base the interview questions on an updated job description. Accept every answer to your question at face value without asking probing questions. Ask questions about the applicant’s criminal history. […]
By Becky Regan Match jobs based on job titles, not job content. Use bad job descriptions. Don’t write job descriptions in the first place! Use data sources that aren’t matches for your industry & jobs. Don’t educate yourself on the basics of job analysis. Use salary data information gathered by your employees about what other […]